Privacy Policy

Last updated: June 2, 2026

This Privacy Policy describes how Houston Water Damage Restoration Pros ("we," "us," or "our") handles information when you visit houstonwaterdamagerestorationpros.com (the "Site"), call us, or submit a request. We keep this short and plain on purpose. If anything here is unclear, call (346) 210-6101 and ask.

The Short Version

We collect the information you give us when you reach out (so we can respond and provide service) plus basic technical data your browser sends when you load the Site (so the Site works and we can see how it's used). We do not sell your personal information. We share it only with the vendors that help us run the business and where the law requires.

Information You Give Us

When you call, email, or fill out a form on the Site, you may provide:

• Your name, phone number, and email address;
• Your property address and details about the water damage or service you need;
• Insurance information you choose to share so we can document and bill a claim;
• Anything else you include in a message to us.

You don't have to give us this information, but we need it to respond and to do the work. For an active water loss, the property address and a way to reach you are the minimum we need to dispatch a crew.

Information Collected Automatically

When you visit the Site, some information is collected automatically through cookies and similar technologies:

• Device and browser details — device type, browser, and operating system;
• How you use the Site — pages viewed, time on page, clicks, and the page that referred you;
• Approximate location at the city or region level, derived from your IP address.

How We Use Information

We use the information above to:

• Respond to your call, email, or form and schedule service;
• Document a water loss and coordinate a claim with your insurer when you ask us to;
• Operate, maintain, and improve the Site;
• Understand how the Site is used and measure whether our advertising reaches the right people;
• Protect the Site against fraud and abuse, and comply with the law.

Cookies, Analytics & Advertising

We may use cookies and similar tools for Site functionality, analytics, and advertising measurement — for example, a web analytics provider to understand traffic, and advertising or measurement tools to gauge how our ads perform. You can control or delete cookies through your browser settings, and many analytics and ad providers offer their own opt-out controls. Blocking cookies may affect how some parts of the Site work.

We Do Not Sell Your Information

We do not sell your personal information, and we do not rent it. We share it only in these cases:

• Service providers — vendors that help us run the Site and our communications, such as hosting, email, and analytics providers, who handle the information on our behalf;
• Your insurer — only when you've asked us to document or bill a water damage claim on your behalf;
• Legal and safety — when we believe disclosure is needed to comply with the law, respond to legal process, or protect people's rights and safety;
• Business transfer — if the business is involved in a merger, acquisition, or sale of assets, information may transfer as part of that deal.

How Long We Keep It

We keep information for as long as we reasonably need it for the purposes in this policy — to provide service, support a claim, meet legal and tax obligations, and resolve any disputes — and then we dispose of it.

Security

We use reasonable measures to protect the information we hold. No website or method of electronic storage is perfectly secure, though, so we can't guarantee absolute security.

Your Choices & Texas Residents

You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it, and we'll respond as the law requires. Texas residents have rights under the Texas Data Privacy and Security Act, including the right to access, correct, and delete personal data and to opt out of certain processing. To make a request, call (346) 210-6101 or email [email protected].

Children

The Site is meant for adults arranging property services. We do not knowingly collect personal information from children under 13.

Other Sites

The Site may link to other websites we don't control. We aren't responsible for their privacy practices, so review their policies before sharing information with them.

Changes

We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top of this page.

Contact Us

Questions about this policy or your information? Call (346) 210-6101, email [email protected], or write to us at 1907 Spring St, Houston, TX 77007. See also our Terms of Service and contact page.